Interview with the winning hotels:
TUI BLUE Palm Garden
680 hotels in over 120 holiday regions received the popular HolidayCheck Award this year, including as many as 168 hotels with a Gold Award. We asked the winning hotels what their recipe for success is.
Interview with TUI BLUE Palm Garden
HolidayCheck: What does the HolidayCheck Award mean to you?
TUI BLUE Palm Garden: The HolidayCheck Award is a tremendous honor for TUI BLUE Palm Garden. It signifies that our guests have consistently rated us among the most popular accommodations on HolidayCheck, a trusted platform for travelers, especially in German-speaking countries. This recognition truly means a lot because it comes directly from the people who matter most – our guests. It reflects the dedication of our entire team in creating a fantastic holiday experience for everyone who stays with us. The award motivates us to keep striving for excellence and ensure TUI BLUE Palm Garden continues to be a destination where guests create lasting memories. It's a validation of our efforts and a great reason to celebrate with our entire team.
HolidayCheck: How do you manage to receive guest reviews?
TUI BLUE Palm Garden: We don't automatically receive reviews from our guests. We don't do any advertising for the reviews as well. We receive reviews thanks to our happy guests who would like to recommend our hotel and thank our great team.
HolidayCheck: How do you deal with negative reviews?
TUI BLUE Palm Garden: We try to understand if the guests are still at the hotel. If they are, we try to have a meeting with them to have a constructive talk. Our guests have always right and it’s our job to accept our mistakes, learn from our mistakes and not to do the same mistakes. If our guests are already gone, they deserve the best and most professional reaction which is a kind answer.
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