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The HolidayCheck Award 2024 - Answers to frequently asked questions
The HolidayCheck Award is an accolade presented each year to the most popular accommodations worldwide. Here you will find answers to the most frequently asked questions.
The latest articles
23.04.2024
Recommended on HolidayCheck 2024
We are delighted to award the “Recommended on HolidayCheck / Weiterempfohlen auf HolidayCheck” label to accommodations with good reviews! We have summarized for you what is important.
17.04.2024
Recommended on HolidayCheck: Frequently asked questions
"Recommended on HolidayCheck / Weiterempfohlen auf HolidayCheck" label is an annual award earned by hotels with good ratings. Here you can find answers to our most common questions.
25.01.2024
How to collect English hotel reviews
Ask English-speaking guests to review your hotel on HolidayCheck. Your advantage: They are also included in the recommendation rate and ranking to the same extent as all others.
18.12.2023
Defect rectification in hotels: dos and don'ts
Defect rectification is an important part of any hotel's complaint management. After all, the way in which you deal with your guests' concerns is crucial to your success. In this article, you will learn about the most common complaints in the hotel industry and find out what is important when it comes to rectifying faults.
14.12.2023
This is what the ideal customer journey of your guests looks like
Your guests' customer journey doesn't just start when they arrive at the hotel. It goes all the way back to the phase in which they develop a desire to travel and research accommodation. In this article, we show you what the customer journey is all about and how you can have the right marketing measures ready for each of its phases.
12.12.2023
Pre-stay communication: increase guest satisfaction before their stay
Anticipation is the greatest joy - this is especially true when travelling. In our tips on pre-stay communication, we reveal how you can increase this joy and optimally prepare your guests for their stay in your accommodation.
