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Reputation Management
25.01.2024
How to collect English hotel reviews
Ask English-speaking guests to review your hotel on HolidayCheck. Your advantage: They are also included in the recommendation rate and ranking to the same extent as all others.
Business man holding a wooden cube Happy and angry icons compare service feedback and satisfaction ratings, customer survey experience. Service & Hospitality
18.12.2023
Defect rectification in hotels: dos and don'ts
Defect rectification is an important part of any hotel's complaint management. After all, the way in which you deal with your guests' concerns is crucial to your success. In this article, you will learn about the most common complaints in the hotel industry and find out what is important when it comes to rectifying faults.
Digital online marketing network concept. hand holding smartphone online shopping and icon customer network connection Service & Hospitality
14.12.2023
This is what the ideal customer journey of your guests looks like
Your guests' customer journey doesn't just start when they arrive at the hotel. It goes all the way back to the phase in which they develop a desire to travel and research accommodation. In this article, we show you what the customer journey is all about and how you can have the right marketing measures ready for each of its phases.
Skilled administrative manager organizing work of clinic sending feedbacks with schedule to clients using mobile phone,busnesswoman confirming login in banking account on netbook typing received code Service & Hospitality
12.12.2023
Pre-stay communication: increase guest satisfaction before their stay
Anticipation is the greatest joy - this is especially true when travelling. In our tips on pre-stay communication, we reveal how you can increase this joy and optimally prepare your guests for their stay in your accommodation.
API Application Programming Interface connect services on internet and allow network data communication, software engineer touching concept for IoT, cloud computing, robotic process automation Reputation Management
01.12.2023
Generating an API Key for Review Comment Integration
Discover how to generate an API key for seamless review comment integration with partner platforms. Follow our step-by-step guide to enhance collaboration and secure access.
HolidayCheck Award 2024 News & Trends
16.11.2023
The HolidayCheck Award 2024
We are delighted to once again present the HolidayCheck Award to the most popular accommodation worldwide! This is the 19th time in a row that we have presented the coveted award to the best-rated accommodation.
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