Partner News

Service & Hospitality
In this category you will regularly find tips & tricks on how to make your guests' stay unforgettable with only minor changes.
Business man holding a wooden cube Happy and angry icons compare service feedback and satisfaction ratings, customer survey experience.
Defect rectification in hotels: dos and don'ts
Defect rectification is an important part of any hotel's complaint management. After all, the way in which you deal with your guests' concerns is crucial to your success. In this article, you will learn about the most common complaints in the hotel industry and find out what is important when it comes to rectifying faults.
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This is what the ideal customer journey of your guests looks like
Your guests' customer journey doesn't just start when they arrive at the hotel. It goes all the way back to the phase in which they develop a desire to travel and research accommodation. In this article, we show you what the customer journey is all about and how you can have the right marketing measures ready for each of its phases.
Skilled administrative manager organizing work of clinic sending feedbacks with schedule to clients using mobile phone,busnesswoman confirming login in banking account on netbook typing received code
Pre-stay communication: increase guest satisfaction before their stay
Anticipation is the greatest joy - this is especially true when travelling. In our tips on pre-stay communication, we reveal how you can increase this joy and optimally prepare your guests for their stay in your accommodation.
Asian women hand hold card for door access control scanning key card to lock and unlock door. Security door system concept.
How to increase security in your hotel
Maintaining security in a hotel is no easy task. For example, there are a large number of guests coming in and out at different times. However, there are precautions you can take to reduce the risk of security breaches at your hotel. In our article you will find some tips that can help.
Receptionist and businesswoman at hotel front desk
Data protection in hotels: How to protect your guests' data
Whether consciously or not, hotel guests leave behind a wealth of confidential information during their stay. For these reasons, when handling guest data, the necessary measures must be taken to protect it. We take a closer look at data protection in the hotel industry and your obligations as a hotelier.
Frame with copy space for the calendar from wooden blocks for the month of December. Christmas Day, New Year. Advent calendar. December 6. Perpetual calendar.
Digital advent calendar for hotels - popular with guests?
Advent calendars sweeten the pre-Christmas season for young and old. The calendars, traditionally filled with treats, are now also used in digital form in the hotel industry. They decorate numerous hotel websites and social media channels and are used to market Christmas content, such as sweepstakes. Here you can find out what advantages a digital advent calendar offers your hotel and what you should bear in mind when implementing one.
Ecology tourism concept. 3D illustration on wooden background.
How to optimise sustainability in hotels
In view of the rapidly advancing climate change, hotels also bear a great responsibility in reducing CO₂ emissions. But not only that - their guests now also expect a certain level of sustainability.
manager inspecting crate of vegetables chef is holding
Waste management: How to reduce food waste in your hotel
Whether it is to cut costs or reduce environmental impact, food waste has become one of the most important issues in the hospitality industry. Keep reading to find out how food waste occurs and how to reduce food waste in your accommodation.
Hotel room interior
How to differentiate your hotel from the competition with small gestures
Small gestures, like a welcome package upon arrival, can leave a lasting impression. In this article, we present four gestures with which you can inspire your hotel guests and stand out from the competition.
Couple on vacation with suitcases holding hands on their backs looking out a window in a bright hotel room.
Guests' expectations of a hotel
A bed, a closet and a bathroom – during their hotel stay, guests are no longer satisfied with the bare minimum. Here are some tips on how you can fully meet the expectations of your guests.
Young woman at hotel reception
Upsets in the hotel: The biggest no-goes for hotel guests
To ensure a memorable customer experience, hoteliers need to address their guests' complaints and understand how to fix them. In our article, we present the biggest no-gos for hotel guests.
Woman having drink and reading news
This information belongs in a hotel newspaper
For many, a cup of coffee, an energy-rich breakfast and a newspaper are part of a successful start to the day. That's why it's a good idea to serve your guests your own hotel newspaper with their breakfast. In this article, you will learn what should be included in a hotel newspaper and what needs to be considered when creating it.
Service, please. Closeup of a businessman hand ringing silver service bell on hotel reception desk
Tips for improving the guest experience
Continuously improving the guest experience can significantly improve the image of your accommodation. In this article, we present tips to improve the guest experience at your hotel.
Smiling family of four in the hotel lobby check in at the reception for vacation.
What characterises the best family accommodations and the most child-friendly hotels?
For many families, sharing a vacation is the highlight of the year. If you wish to make your accommodation family-friendly, you can create a holiday oasis for parents and their children by upgrading its ambience with a few extras. Here we give you some useful tips.
Couple enjoying beach vacation holidays at tropical resort with swimming pool and coconut palm trees near the coast with beautiful landscape at sunset, honeymoon destination
Different types of hotel guests: the right way to deal with them
Hotel guests not only come to your premises to spend the night in the rooms they have booked. In the spirit of the motto ’The guest is king’, they want to feel altogether welcome and at home. To help you deal with different personalities, we present the different types of guests.
Family traveling with golden retriever dog. Father, children, pet and luggage getting out from hotel. Auto journey with kids and dog in car.
How to equip your accommodation for dogs
A growing number of travellers don't want to travel without their four-legged friend. They therefore look for animal-friendly accommodations that also promise a relaxing time for their dog. So what is it that defines pet-friendly credentials for a hotel? We can show you how to make your accommodation a welcome home for holidaymakers with pets.
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