Partner News

Defect rectification is an important part of any hotel's complaint management. After all, the way in which you deal with your guests' concerns is crucial to your success. In this article, you will learn about the most common complaints in the hotel industry and find out what is important when it comes to rectifying faults.

Your guests' customer journey doesn't just start when they arrive at the hotel. It goes all the way back to the phase in which they develop a desire to travel and research accommodation. In this article, we show you what the customer journey is all about and how you can have the right marketing measures ready for each of its phases.

Anticipation is the greatest joy - this is especially true when travelling. In our tips on pre-stay communication, we reveal how you can increase this joy and optimally prepare your guests for their stay in your accommodation.

Maintaining security in a hotel is no easy task. For example, there are a large number of guests coming in and out at different times. However, there are precautions you can take to reduce the risk of security breaches at your hotel. In our article you will find some tips that can help.

Whether consciously or not, hotel guests leave behind a wealth of confidential information during their stay. For these reasons, when handling guest data, the necessary measures must be taken to protect it. We take a closer look at data protection in the hotel industry and your obligations as a hotelier.

Advent calendars sweeten the pre-Christmas season for young and old. The calendars, traditionally filled with treats, are now also used in digital form in the hotel industry. They decorate numerous hotel websites and social media channels and are used to market Christmas content, such as sweepstakes. Here you can find out what advantages a digital advent calendar offers your hotel and what you should bear in mind when implementing one.

In view of the rapidly advancing climate change, hotels also bear a great responsibility in reducing CO₂ emissions. But not only that - their guests now also expect a certain level of sustainability.

Whether it is to cut costs or reduce environmental impact, food waste has become one of the most important issues in the hospitality industry. Keep reading to find out how food waste occurs and how to reduce food waste in your accommodation.

Small gestures, like a welcome package upon arrival, can leave a lasting impression. In this article, we present four gestures with which you can inspire your hotel guests and stand out from the competition.

A bed, a closet and a bathroom – during their hotel stay, guests are no longer satisfied with the bare minimum. Here are some tips on how you can fully meet the expectations of your guests.

To ensure a memorable customer experience, hoteliers need to address their guests' complaints and understand how to fix them. In our article, we present the biggest no-gos for hotel guests.

For many, a cup of coffee, an energy-rich breakfast and a newspaper are part of a successful start to the day. That's why it's a good idea to serve your guests your own hotel newspaper with their breakfast. In this article, you will learn what should be included in a hotel newspaper and what needs to be considered when creating it.

Continuously improving the guest experience can significantly improve the image of your accommodation. In this article, we present tips to improve the guest experience at your hotel.

For many families, sharing a vacation is the highlight of the year. If you wish to make your accommodation family-friendly, you can create a holiday oasis for parents and their children by upgrading its ambience with a few extras. Here we give you some useful tips.

Hotel guests not only come to your premises to spend the night in the rooms they have booked. In the spirit of the motto ’The guest is king’, they want to feel altogether welcome and at home. To help you deal with different personalities, we present the different types of guests.

A growing number of travellers don't want to travel without their four-legged friend. They therefore look for animal-friendly accommodations that also promise a relaxing time for their dog. So what is it that defines pet-friendly credentials for a hotel? We can show you how to make your accommodation a welcome home for holidaymakers with pets.